Introduction
These Terms and Conditions govern the use of our website, lushloom.ae, and any transactions, orders, and communications conducted through or as a result of the use of our website. Please read these terms carefully before using or placing an order through our website. By accessing our website or placing an order, you agree to follow and be bound by these terms.
Products and Pricing
We strive to provide accurate product images, descriptions, and pricing on our website. However, if any pricing or product information errors occur, we reserve the right to make corrections and provide you with updated information.
In the case of a pricing error, we will notify you and await confirmation before processing your order. Prices and availability of products are subject to change without notice. Taxes and delivery charges are added at checkout, where applicable.
Order Processing
After you place an order, you will receive an order confirmation email detailing your products, prices, chosen delivery options, and estimated delivery timeframe. Please check this information carefully to ensure it accurately reflects your order.
If there are any issues with your order, please contact us immediately. Processing and delivery may be delayed during peak seasons such as Ramadan, Eid, and New Year holidays.
Delivery Services
We will arrange delivery services after your order confirmation. Delivery timeframes vary by location and circumstances. While we make every effort to ensure on-time deliveries, late deliveries may occur for reasons beyond our control. If we foresee any significant delivery delays impacting your order, we will notify you immediately.
Every shipment requires a signature upon receipt. If no one is available to sign, the courier will attempt redelivery or contact you to arrange delivery. Please inspect all packages carefully upon delivery and note any damage or defects before signing for the order.
Returns and Refunds
If you encounter any issues with the products you received, please contact us immediately with your order information and photos showing the problem. We will assess the situation and provide you with options for resolution, such as issuing a refund for defective items or sending a replacement for damaged goods.
Refund requests must be made within 14 days of receiving the order. Please note that custom-cut carpets, rugs, and other flooring items made specifically for you cannot be returned or refunded for health and hygiene reasons. We also do not accept returns or provide refunds on custom flooring products if you change your mind or have second thoughts.
Copyright and Use of Website Content
All images, product descriptions, logos, designs, photographs, written information, and other content on the lushloom.ae website are copyrighted works owned by lushloom.ae. It is illegal to copy or use website content without permission. Shoppers may only download, view, and print content from the lushloom.ae website for personal, non-commercial use while browsing or purchasing our products.
Changes to Terms
lushloom.ae reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website following any changes means you agree to follow and be bound by the revised terms and conditions.
Contact Information
For any questions, concerns, return requests, or issues regarding products, orders, deliveries, or website content, please contact us at info@lushloom.ae. Our customer service team is available to provide prompt and efficient support.